1. General Refund Policy

We offer refunds under limited circumstances to ensure fairness while protecting the integrity of our business. By using our services, you agree to the terms outlined below:

2. Eligibility for Refunds

Refunds may only be issued under the following conditions:

• Usage-Based Limitation: No refunds will be issued once a user has utilized more than 10% of our services, including but not limited to QBank access, video lectures, and practice exams.
• Time-Based Limitation: No refunds will be issued after 24 hour from the date of sign-up, regardless of usage.
• Technical Issues: If a user experiences persistent technical issues that prevent access to our services, and our support team is unable to resolve the issue within 7 business days, a refund may be considered at our discretion.
• Unauthorized Transactions: If a purchase was made fraudulently or without the account holder’s authorization, a refund may be issued upon verification.

3. Non-Refundable Items

The following items are non-refundable under any circumstances:

• Subscription fees after the 7-day window or 10% usage threshold.
• Digital products and downloadable content.
• Promotional or discounted purchases, including group subscriptions or special offers.
• One-time purchases such as mock exams, tutoring sessions, or premium features.

4. Refund Request Process

To request a refund, please follow these steps:

1. Submit a Request: Contact our support team at [support@aceusmle.com] with your name, order details, and reason for the refund.
2. Review Process: Our team will review your request within 5-7 business days and may request additional information.
3. Approval or Denial: If approved, refunds will be processed within 7-14 business days  but may take more time and credited back to the original payment method. If denied, you will receive a detailed explanation.

5. Chargebacks & Dispute Resolution

• If a chargeback or payment dispute is initiated through your bank or payment provider, we reserve the right to suspend your account pending resolution.
• Fraudulent chargeback claims may result in permanent account suspension and legal action if necessary.
• Users are encouraged to contact our support team before initiating disputes to resolve any concerns amicably.

1. Non-Refundable Circumstances

• Refunds will not be granted in the following cases:
• Change of Mind: Once a purchase is made, refunds will not be provided simply because a user no longer wishes to continue.
• Failure to Pass Exams: Refunds will not be issued based on exam results or perceived effectiveness of study materials.
• Subscription-Based Services: If you purchase a subscription, refunds are not granted for partial use or early cancellation.
• Breach of Terms of Service: If you are found violating our Terms of Use, including account sharing, misuse of services, or unauthorized content distribution, your access may be terminated without a refund.
•  

7. Modifications to this Policy

ACEUSMLE reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be posted on our website and will take effect immediately upon publication.

For further inquiries, please contact us ats support@aceusmle.com.

By using our services, you acknowledge and agree to this refund policy.